Contact
Address
Centre d'intégration NANO-INNOV
2 Boulevard Thomas Gobert
91120 Palaiseau
FRANCE
contact@snowpack.eu
We want you to understand what information we collect, what we don’t collect and how we collect, use and store information.
We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries if your Plan is DarkSnow or ProSnow. In that case, you will be sole responsible to provide logs and data to the competent jurisdictions. With these plans, we also never store connection logs, meaning no logs of your IP address, your outgoing Snowpack Servers addresses, connection timestamp, or session duration. Our KYC process will cover in detail the DarkSnow and ProSnow Plans to ensure an ethical use of Snowpack. The rest of the Privacy Policy only applies to users of FreeSnow and OneSnow.
Snowpack Invisibility Services are so powerful that they can be used for criminal activities without any capability to trace them. Snowpack does not accept this possible use of its Services and will then log your activities under your FreeSnow and OneSnow. We do and will collect logs of your activity, including logging of your Snowpack browsing activity, traffic destination, and DNS queries if your Plan is FreeSnow or OneSnow. In that case, we will be able to provide logs and data to the competent jurisdictions if Snowpack is legally requested to do so. We will also store connection logs (i.e. your IP address, your outgoing Snowpack Servers addresses, connection timestamp, or session duration, in this case). It will be possible for you to check in real-time the content of your logs, as a transparency feature.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class Invisibility Service at scale. We designed our systems to not have sensitive data about our customers and never be able to see any data in the most advanced Plans; even when compelled, we cannot provide data that we do not possess.
This privacy policy will help you understand how Snowpack SAS (“Snowpack“, “we“, “our“, “us“) collects, uses, and stores information.
Snowpack collects personal information that you provide to us directly through the Site. We require that you provide personal information, such as an email address and payment information, in order to establish a Snowpack account, and so that we can email you, collect payments from you, and respond to support queries that you initiate. The specific information collected varies depending on the payment method you choose.
With some forms of payment, the Site may redirect you to the website of a third-party payment processor (namely Stripe) to complete the transaction. To understand what personal information these processors collect and store, please refer to the respective processor’s terms and privacy policy.
Snowpack uses your email address for the following reasons:
Snowpack uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties. The preceding terms do not preclude the transfer of data, in the event that Snowpack is acquired by, or merged with, a third-party entity, to such entity (to be newly created for the purpose of operating the Snowpack business) and its wholly owned subsidiaries/related entities, for legitimate interest, while ensuring at all times the same standards of protection.
We collect minimal usage statistics to maintain our quality of service. We may know, for example, that our customer John had connected to our New York location on Tuesday and had transferred an aggregate of 823 MB of data across a 24-hour period.
We’ve engineered our systems to categorically eliminate storage of sensitive data. We may know THAT a customer has used Snowpack, but we never know HOW they have used our Service. We stand by our firm commitment to our customers’ privacy by not possessing any data related to a user’s online activities.
With your permission, we collect anonymized app diagnostic data, which include crash reports, usability diagnostics, and connection diagnostics, using Snowpack to create even more anonymity. We use these data in our network operations tools to help optimize network speeds and to let us identify problems and areas for improvement related to specific apps, servers, or ISPs. The information we receive is fully anonymized and cannot be tied back to individual Snowpack users (i.e., we do not store which user sent which data, and we do not store user IP addresses). If you opt in to share this information with Snowpack, we will collect the following anonymized information:
Snowpack’s core mission is to keep your information private and secure. In service of this mission, Snowpack’s headquarters and registered place of business is in France.
Should we receive a valid legal order from the relevant national court, it is important to note that Snowpack does not collect any IP addresses, browsing history or DNS queries that could be used to identify any specific user for the DarkSnow and ProSnow Plans, but does collect them for FreeSnow or OneSnow Plans.
Snowpack uses best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Snowpack uses third-party services such as Google Analytics and Adwords. Cookies from such services are used to collect data for statistical reports. For example, we may generate reports regarding the amount of time users spend on the Site and the number of users who visit a particular page.
Snowpack uses Google AdWords remarketing to show advertisements on third-party websites (including Google) to users who have visited our Site. We may show such users advertisements on a Google search results page, or on a site in the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site. Any data collected will be used in accordance with our Privacy Policy and Google’s privacy policy. Users may opt out of Google’s use of cookies by visiting the Google Advertising Opt-out Page. Users may opt out of Google Analytics by visiting the Google Analytics Opt-out Page. Users may opt out of third-party vendor use of cookies by visiting the Network Advertising Initiative Opt-out Page
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Snowpack is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU. In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances:
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at this email address: support@snowpack.eu.
Centre d'intégration NANO-INNOV
2 Boulevard Thomas Gobert
91120 Palaiseau
FRANCE
contact@snowpack.eu
Copyright © 2021-2023 Snowpack SAS
